Frequently Asked Questions
Everything you need to know about bringing Grandpa Chen's quality into your home.
How long does shipping take for home decor and furniture?
Standard shipping typically takes 5-10 business days. For larger furniture pieces, delivery may take up to 14 business days depending on your location.
What is your return policy for GrandpaChens products?
We offer a 30-day satisfaction guarantee. If your home items aren't a perfect fit, you can return them in their original packaging for a full refund.
Are the materials used in your products sustainably sourced?
Yes, GrandpaChens is committed to quality and ethics. Most of our wooden furniture and textile products are made from sustainably sourced and eco-friendly materials.
Do you offer international shipping?
Currently, we ship to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.