Returns & Exchanges
At GrandpaChens, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for all unused items in their original packaging. Our goal is to ensure your living space feels exactly how you imagined it with every purchase.
Initiate Your Request
Log into your account or use our guest portal with your order number and email address to select the items you wish to return.
Print Shipping Label
Once your return is authorized, we will email you a prepaid shipping label and a return authorization slip to include inside the box.
Pack and Ship
Securely pack your items in their original boxes to prevent damage during transit and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing